Q: How does WashMyMail work?

A: WashMyMail uses a myriad of filtration methods and rule sets to analyze mail content, header information, email structure, as well as an intelligent module whcih allows our filters to learn new methods that spammers use. This intelligent module is called Bayesian Filtering.

Q: What is Bayesian Filtering

A: Bayesian Filtering is technology that detects SPAM based on message content. Rather than just checking for keywords, Bayesian filtering considers a message as an entity. Bayesian filters are widely acclaimed to be the best means to tackle SPAM because they use statistical intelligence to analyze the content of the mail. In short, Bayesian filtering has the following advantages:

• Looks at the whole message
• Adapts itself over time
• Sensitive/adaptive to the company/user
• Multilingual and international
• Extremely difficult to deceive

Q: What other types of filtering are done?

A: Mail header analysis & keyword checking - Intelligently analyzes the email header and identifies SPAM based on message field information. It detects forged headers, SPAM mutation, SPAM sent from invalid domains, and more. In addition to mail header analysis, keywords are used to check for SPAM using the keyword SPAM database.

3rd party DNS blacklists (DNSBL) checking - Third party DNS blacklists (real time black hole lists), which are databases of known spammers. If the sending mail server is on one of those lists, it marks the email as SPAM.

Heuristics - based anomaly detection which identifies patterns of SPAM propagation in the overall message flow, and our rule creator, which generates new rules based on user-submitted SPAM. All user submitted SPAM is automatically sent to our servers without the need for the user to send emails to us, thus automating the system and creating an efficient filtering engine without time spent from the user side.

Q: What are the system requirements?

A: There are no system requirements as there is no software that you need to install. All you need to do is configure your account after you login and WashMyMail does the rest.

Q: How do I purchase an account?

A: You can click the Buy Now button either on the right hand side of the page or the top of the page. You will then be directed to choose your account options. Next you will enter our secure web site to enter in your payment information.

Q: How long does it take to have WashMyMail to begin filtering?

A: After you purchase your account you will be directed to choose a username and password. Once a user name and password is entered you are then logged into the accounts section where you can then set up your account. Your email account will then begin to be filtered immediately.

Q: What if I don't want to give you my email password?

A: Your password is confidential as a member of WashMyMail! Access to your password is necessary to detect SPAM in your emails. If you decide to stop using WashMyMail, you can always change your email password.

Q: What is the meaning of "false positives"?

A: A false positive is a good message that gets intercepted incorrectly as spam. This can happen to messages that contain spam-like characteristics. It happens frequently with mailing list messages, even mailing lists you want to receive, if they are sent in bulk, contain commercial content or offer unsubscribe options.

Q: How can I cut down the possibilities of "false positives"?

A: Of course, you can always rescue any message that gets intercepted mistakenly, you can even download any wanted attachment directly from the message. To avoid this problem, WashMyMail gives a good list option and you can add known email addresses to it.

Q: How doesWashMyMail work with the "Junk List" Option?

A: After you purchase your account you will be directed to choose a username and password. Once a user name and password is entered you are then logged into the accounts section where you can then set up your account. Your email account will then begin to be filtered immediately.

Q: How doesWashMyMail work with the "Good List" Option?

A: After you purchase your account you will be directed to choose a username and password. Once a user name and password is entered you are then logged into the accounts section where you can then set up your account. Your email account will then begin to be filtered immediately.